At Horizon AVL and Esports Integration, our commitment to your system doesn’t end at installation. Whether you need troubleshooting assistance, service scheduling, or general system support, our team is here to help.

To request support, please complete the Service Request Form below with as much detail as possible. The more information you provide, the faster we can assess and respond to your request.
NextPhase Coverage Clients

If you have purchased NextPhase Coverage, please be sure to include your NextPhase Service Contract Number in the form. This ensures your request is routed according to your service tier and response priority.
General Support Requests

For clients without an active NextPhase Coverage plan, all general support requests are handled in the order they are received. Our standard response time for general service inquiries is 24–48 business hours.